---
title: Terms and conditions | Kinky Box
description: The general terms of Kinky Box: registering interest, prices, rental, safety, withdrawal and complaints.
source: https://kinkybox.nl/en/terms
language: en
---

Other languages: [Nederlands](https://kinkybox.nl/voorwaarden)

# Terms

You rent it, you use it with care, you send it back. Here is how that works.

## Who we are

Kinky Box rents BDSM gear (Kinky Box, sling, flogger, gas mask, electro box and fucking machine) to adults in the Netherlands. You reach us at [hello@kinkybox.nl](mailto:hello@kinkybox.nl?subject=Question%20about%20Kinky%20Box&body=Hello%2C%0A%0AI%20have%20a%20question%20about%3A%0A%0A).

## Now

You can't rent yet. On this site you can have your interest noted and, if you like, leave your email address. That is not an order or a reservation, and it costs nothing.

Everything below applies from the moment you rent.

## Renting

You are 18 or older. So is everyone who takes part, and they take part freely.

You rent for 3 days or 1 week. The rental starts on the day of delivery.

Prices are in euros and include VAT. Delivery and return are included. You see the total before you pay. Your booking is final once we confirm it by email.

## Deposit

The deposit differs per item, from €75 to €750. You see the amount with the item.

The deposit is a pre-authorisation on your credit card. The amount is held, not charged.

After the return we check everything. If it is complete and undamaged, we release the deposit, usually within 5 working days.

## Delivery and return

We deliver across the Netherlands, plainly packed and tracked.

On the last day of your rental you hand the parcel to the carrier, in the same packaging. The return label is included.

If you send it back later, you pay for the extra days, in proportion to the rental price.

## Use

Use the gear as intended and read the [safety page](safety) first. Do not sublet or lend anything on. Do not modify or repair anything yourself.

## Damage and loss

Signs of use are part of renting. Those are on us.

You pay for damage, missing parts or loss, up to the replacement value at most. We settle that against the deposit. We always show you first what we keep and why.

## Cancelling

Until we have shipped your parcel, you can cancel free of charge. You get everything back.

## Cooling-off period

You rent at a distance. So by law you have a 14-day cooling-off period. It starts the day after you book. Within that time you can withdraw from the rental without giving a reason. An email is enough. We refund what you have paid within 14 days.

Does your rental start within those 14 days? Then we ask you, when you book, to tell us expressly that we may deliver already. If you then withdraw during the rental, you send everything back and pay only for the days that have passed.

Once the rental period has ended, the rental has been delivered in full and the cooling-off period lapses. You agree to that when you book.

Lubricant and other sealed hygiene items cannot be returned once the seal is broken.

## Liability

You decide what you do and with whom. You are responsible for safe use and for the people you involve.

We stand behind what we deliver. We do not exclude our liability for intent, gross negligence or injury caused by a defect. For other damage it is limited to the amount of your rental. Your statutory rights as a consumer always apply.

## Privacy

What we keep and for how long is in the [privacy notice](privacy).

## Complaints and law

Not happy? Email us. You get a reply within 14 days.

Dutch law applies. If we cannot resolve it together, you can go to the competent Dutch court.